This privacy policy explains how we collect and process your personal data through your use of our website http:// and any subdomains of


Productive Insights Pty Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).


Contact Details of Productive Insights

Name of legal entity: Productive Insights Pty Ltd

Email address:

Postal address: PO BOX 74, Kogarah NSW 1485, Australia


It is essential that we hold accurate and current information about you. Please let us know if at any time your personal information changes by emailing us at


What kind of data do we collect about you, and why?

We collect various types of information which enables us to provide a better user experience to you.


Personal data

We ask you to provide us with personally identifiable information that can be used to contact or identify you i.e. “Personal Data”. This data may include but is not limited to:

  • Your email address
  • Your first and last name
  • Address, State, Province, ZIP/Post Code, City, Country
  • Cookies and data usage


By providing us with your information, you warrant to us that you are over 13 years of age.
Other forms of data we may process about you include:


Communication that you send to us via our website, email, text, social media messaging, social media posting or any other method of communication you choose to use.


Data relating to any goods or services you purchase from us. Examples of this data include (but are not limited to) your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your credit card details. We also keep records of such transactions to better understand your profile as a customer and thereby enable us to provide a better customer experience.

We also record and process data relating to your preferences around receiving marketing communications from us and/or our third parties.

We may use any or all the above forms of data mentioned above, to deliver relevant content and advertisements to you (including Facebook adverts or other display advertisements). We may also use this data to measure or understand the effectiveness of our advertising.

Besides using the above-mentioned data types to provide you with a better customer experience, we also may use this data to pursue own business goals.


We do not collect any sensitive data such as your race, ethnicity, religious or philosophical beliefs, sexual orientation, political opinion etc.

We will only use your data for the purposes for which it was collected, or for reasonably related purposes. For more information on this please email us at

In some instances, we may process your personal data without your knowledge or consent if this is required or permitted by law.


Usage data

We collect information around how you access our services and use them i.e. “Usage data”.

This usage data may include your computer’s internet protocol address (IP Address), browser type and version, the pages of our service you visit, the time, date and length of your visit, the time spent on each page and unique device identifiers. We also collect diagnostic information.



In order to track activity on our site and our services, we use cookies and other similar tracking technologies to hold certain information.

Cookies are files with small amounts of data that may include an anonymous unique identifier. These cookies are sent to your browser from a website and are stored on your device. We also use beacons, tags, and scripts to collect information and analyse user behaviours with a view to improving customer experience.

You may set your browser to refuse some or all browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. This means you may not be able to use some portions of our service and you may negatively affect your user experience. By refusing to accept cookies you implicitly agree to this deterioration in the quality of service.

For more information about the cookies we use, please see our Cookie Policy


Why we collect and process your data

Productive Insights Pty Ltd collects and processes data for various reasons. Some examples of these are listed below:

  • To provide and maintain a high-quality customer experience
  • To offer customer support
  • To analyse user behaviours so that we can
    • Offer a better user experience
    • Customise our website, products and services to user needs
  • To notify you about any changes to our service
  • To address technical issues and prevent ongoing technical issues
  • To provide you with news, special offers and general information about our goods and services (unless you have specifically opted not to receive such information)


How long we retain your data

As a rule, we retain personal data for as long as necessary in accordance with the purposes set out in this privacy policy.

We may also retain and use your data to comply with our legal obligations e.g. legal, accounting or reporting requirements such as tax purposes.

We may also retain your usage data for our analytical purposes so that we can better understand user behaviours and customise the user experience.


How we protect your data

We will all steps that are reasonably necessary to ensure your data is treated securely and in accordance with this privacy policy.


Who we share your data with (disclosure to third parties and our service providers)

We may have to share your data with other parties as outlined below:

Other companies who provide services to us e.g. Facebook

IT and system administration providers

Subcontractors and freelancers who provide us with administrative and development support.

Professional advisors such as lawyers, bankers and insurers.

Government bodies that require us to report processing activities.

Third parties to whom we sell, transfer and merge parts of our business and assets.

To protect against legal liability.


Your legal rights

You have rights under data protection law which entitles you to request access, correction, erasures, restriction, transfer, to object to processing, to portability of data and withdrawal of consent.

To exercise your rights or if you have any questions or comments relating to your data you can contact us at

You may withdraw consent at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawal of your consent.

After withdrawal of your consent, you acknowledge and accept that this may have a negative impact of the quality of our site and the services we provide to you. You further agree that Productive Insights Pty Ltd shall not be held liable with respect to any loss and/or damage to your data if you choose to withdraw consent.


Third-Party Service Providers

We employ third party companies and individuals to facilitate our service to you. These third parties have access to your data only for the purposes of performing these tasks on our behalf and are obliged not to disclose your data or use it for other purposes.

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies.

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


Productive Insights Pty Ltd

PO Box 74
NSW 1485